Shipping policy

1. Order Processing

All orders are dispatched from Auckland, New Zealand.

  • Orders are processed within 24 hours (Monday–Friday, excluding public holidays).

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Once your order has been dispatched, you will receive a confirmation email with tracking details

2. Delivery Timeframes (New Zealand)

Estimated delivery time within New Zealand is:

2–4 business days from dispatch.

Please note:

  • Rural deliveries may take slightly longer.

  • Delivery timeframes are estimates and may vary due to courier demand, weather conditions, or unforeseen delays.

3. Shipping Rates

Shipping costs are calculated at checkout.

If free shipping is offered as part of a promotion, this will be clearly displayed at checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

If you have not received tracking details within 24 hours of placing your order, please contact us at:

admin@fitmeathome.com

5. Incorrect Address

Please ensure your shipping address is correct at checkout.

FitMe at Home is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Orders delivered to incorrectly provided addresses

If you notice an error, contact us immediately. We can update the address only if the order has not yet been dispatched.

6. Lost or Delayed Packages

If your package appears delayed beyond the expected timeframe:

  • Please check your tracking information first.

  • Contact us if you need assistance — we are happy to help.

If a parcel is confirmed lost by the courier, we will arrange a replacement or refund.